Privacy Policy
Full details on how your personal information is collected, stored, and kept secure on the takabat platform.
Table of Contents
1. Introduction
The takabat platform ("we", "our", or "takabat") places the highest importance on user privacy. This privacy policy explains what information we collect when you use takabat's website and mobile application, how that information is used, with whom it may be shared, and how you can control your information.
By registering on our platform or using our services, you agree to the terms of this privacy policy. This policy is linked to our Terms and Conditions and should be read together with them.
takabat believes that transparency and accountability are the foundation of a healthy digital environment. We therefore aim to be completely open with users about how we process their information.
2. Information We Collect
takabat collects user information through various means. The information collected falls into two main categories — what you provide directly and what is collected automatically.
2.1 Information You Provide Directly
You provide the following information when registering or using the platform:
- Full name, date of birth, and national ID number (for age verification)
- Email address and mobile number
- User-chosen username and password
- Financial information — bKash, Nagad, Rocket, Upay, or bank account details (for transaction processing only)
- Information provided when contacting customer support
2.2 Automatically Collected Information
When you use the platform, the following information may be collected automatically:
- Device type, operating system, and browser version
- IP address and approximate geographic location
- Time spent on the platform, pages viewed, and links clicked
- Login and logout times and session-related data
- Transaction history and gaming activity
2.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may sometimes receive identity-related information through trusted third-party services. This information is never used for marketing purposes.
3. Purpose of Information Use
takabat uses the information collected only for specific and lawful purposes. Those purposes are set out clearly below:
3.1 Account Management and Service Delivery
- Verifying user identity and creating and maintaining accounts
- Processing deposits, withdrawals, and other financial transactions
- Providing bonuses, promotions, and VIP benefits
- Ensuring customer support and technical assistance
3.2 Security and Compliance
- Maintaining the security of accounts and the platform
- Detecting and preventing fraud, money laundering, and other illegal activity
- Preventing access by minors (under 21)
- Complying with applicable laws and regulations
3.3 Service Improvement
- Improving platform performance and user experience
- Analysing user behaviour to develop new products and features
- Sending information about relevant offers and promotions (with your consent)
As part of responsible gambling, takabat monitors user gaming behaviour. To learn more, visit our Responsible Gaming page.
4. Data Storage and Security
takabat follows industry-standard security practices for storing user information. Our servers are protected by SSL encryption and sensitive data is always stored in encrypted form.
4.1 Technical Security Measures
- 256-bit SSL/TLS encryption for all data transfers
- Passwords and sensitive data stored using industry-standard hashing algorithms
- Regular security audits and vulnerability assessments
- Two-step verification (OTP) support
- Firewalls and intrusion detection systems to prevent unauthorised access
4.2 Data Retention Period
We retain your information for as long as your account is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations, prevent fraud, and resolve disputes. Once that period has passed, the information is securely deleted.
4.3 Response to a Data Breach
If a security breach occurs and it affects your personal information, we will notify you as quickly as possible. Clear information will be provided about the nature of the breach, its potential impact, and the steps we have taken.
5. Sharing Information with Third Parties
takabat does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:
5.1 Service Providers
Only the minimum necessary information is shared with trusted third-party providers to deliver core services such as payment processing, identity verification, customer support, and technical assistance. These providers are contractually required to keep information confidential and use it only for the specified purpose.
5.2 Legal Obligations
We may be required to disclose information to comply with a court order, a lawful request from a law enforcement authority, or the requirements of applicable law. In such cases, takabat provides only the information legally required.
5.3 Business Transfers
In the event of a merger, acquisition, or asset sale, we will notify you before your information is transferred and will ensure it is protected in accordance with this privacy policy.
5.4 Game Studios and Providers
Game studios such as Evolution, Pragmatic Play Live, PG Soft, and JILI operate on independently managed platforms and may have their own privacy policies. Your personal information is not shared with these studios — only game results and technical session data are passed.
6. Cookies and Tracking Technologies
takabat uses cookies and similar tracking technologies to operate the website and app. These help improve your browsing experience and ensure the platform functions correctly.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and run core functions. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Help monitor platform usage and support improvements.
6.2 Cookie Controls
You can disable or delete non-essential cookies from your browser settings. However, disabling cookies may limit some features of the platform.
7. Your Rights
As a user of the takabat platform, you have the following rights over your personal information:
7.1 Right of Access
You may request at any time to know what information we hold about you, how we are using it, and with whom it has been shared.
7.2 Right to Rectification
If information stored in your profile is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings; for other changes, please contact customer support.
7.3 Right to Erasure
You may request that your account and associated information be deleted. However, certain information may be retained for a defined period where required by legal obligations or to resolve an active dispute.
7.4 Right to Object and Restrict Processing
You have the right to stop marketing communications or to object to the processing of your information for a specific purpose. To make such a request, contact our support team.
7.5 Right to Data Portability
In certain circumstances, you may request your information in a structured, machine-readable format.
To exercise any of the above rights, contact our customer support team. We will aim to respond to your request within 30 business days. For general questions, visit our FAQ section.
8. Protection of Minors
All casino and betting features on the takabat platform are for persons aged 21 and above only. We do not provide services to minors and do not wish to collect their information.
Age verification during registration is mandatory. If a user creates an account using false information and is later found to be a minor, the account will be closed immediately and all information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately. takabat gives the highest priority to the protection of minors.
9. Policy Changes
takabat may update this privacy policy from time to time. Changes may occur due to service updates, the introduction of new technology, or legal requirements.
For significant changes, we will update the "Last Updated" date at the top of the page and, where necessary, notify you by email or platform notification. Continued use of the platform after a revised policy is published will be taken as your acceptance of those changes.
We recommend that you visit this page regularly and stay familiar with the latest policy.
10. Contact
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following: